ISO 37120:2018 – Sustainable cities and communities — Indicators for city services and quality of life – is a globally recognized standard developed by ISO that defines and structures performance indicators for city services and the overall quality of life. It helps cities measure and compare their performance across 19 thematic areas such as:
Each area includes core and supporting indicators, enabling a comprehensive, data-centric approach to urban management. ISO 37120 aligns with the UN Sustainable Development Goals (SDGs) and supports evidence-based decision-making.
Cities today face unprecedented challenges—urban migration, climate change, resource scarcity, and governance complexity. ISO 37120 equips leaders with the tools to respond intelligently. Here’s why progressive municipalities adopt this standard:
✅ Standardized Global Benchmarking
Enables meaningful comparisons across cities and regions using a globally accepted framework.
✅ Performance-Based Governance
Improves transparency, planning, and accountability through measurable outcomes.
✅ SDG Alignment
Supports local governments in aligning city development goals with global sustainability targets.
✅ Smart City Readiness
Acts as a foundation for smart city certification and integrated urban development.
✅ Stakeholder Confidence
Builds public trust through open data, clear indicators, and ongoing performance evaluation.
🏙 For Urban Planners and Policymakers
📊 For Data and Governance Teams
🌿 For Communities and Residents
Implementing ISO 37120 doesn’t just benefit governments—it creates new opportunities for private partners, infrastructure developers, urban consultants, and technology firms.
Key Business Benefits:
🔍 New Market Opportunities
Capitalize on the rise of smart city projects needing compliance and reporting support.
📈 Enhanced Credibility & Visibility
Work with city governments that demand international standard alignment.
🤝 Partnership-Ready
Build stronger collaborations with development agencies and urban planning bodies.
🧠 Data Monetization and Intelligence
Support public decision-makers with tools, dashboards, and platforms for ISO 37120 indicators.
🌍 Sustainable Brand Positioning
Align your brand with global sustainability and inclusive urban development goals.
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