ISO 29994 is officially titled:
“Learning services outside formal education — Requirements for the provision of learning services — Face-to-face learning”
This standard defines the quality requirements for face-to-face learning services delivered outside the formal education system. It focuses on:
It applies to a wide range of providers including language centers, vocational schools, skill training institutes, corporate L&D departments, and other professional development service providers.
In the realm of non-formal education, learners often face challenges such as:
ISO 29994 helps resolve these issues by offering a framework to standardize, evaluate, and continuously improve face-to-face learning services.
Implementing ISO 29994 delivers several operational and learner-centered advantages:
Adopting ISO 29994 helps your organization in several key areas:
Demonstrate your commitment to quality and learner satisfaction through a globally recognized standard.
Standardized procedures and expectations improve operational reliability and learner experiences.
Use data-driven evaluations and learner feedback to refine your programs.
Gain a competitive advantage and increase enrolment or client engagement.
Meet the expectations of international learners and corporate clients with documented quality standards.
Ensure your instructional staff are competent, trained, and supported.
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