What is ISO 29991?

ISO 29991 is officially titled:

“Language learning services outside formal education — Requirements”

This standard specifies requirements for:

  1. Design and delivery of language learning programs outside formal education
  2. Learner support and assessment
  3. Instructor qualifications and training
  4. Administrative and management processes
  5. Ensuring accessibility and inclusivity for diverse learners

Applicable to language schools, private tutors, online platforms, and corporate language training providers, ISO 29991 promotes consistent, quality-driven language education.

Why is ISO 29991 important?

Language learning outside formal education varies widely in quality and effectiveness. Common challenges include:

  1. Inconsistent teaching standards
  2. Lack of structured curricula
  3. Poor learner engagement and support
  4. Inadequate assessment of learning outcomes

ISO 29991 offers a comprehensive framework that addresses these issues by defining quality benchmarks, enhancing learner satisfaction, and improving overall service effectiveness.

What are the benefits of ISO 29991?

Implementing ISO 29991 brings significant benefits:

  1. Learner-Centered Approach: Tailors language instruction to learner needs and goals
  2. Qualified Instructors: Ensures teachers meet defined competency requirements
  3. Effective Curriculum Design: Promotes structured, goal-oriented learning paths
  4. Comprehensive Support Services: Provides guidance, counseling, and feedback
  5. Assessment and Evaluation: Measures progress and learning outcomes accurately
  6. Global Recognition: Aligns with international best practices for language education


What kind of businesses can benefit from ISO 29991?

By adopting ISO 29991, your organization can:

  1. Enhance Credibility and Trust

          Build confidence among learners and partners with certified quality language services.

  1. Improve Learner Retention and Success

         Deliver engaging, supportive, and effective language programs.

  1. Expand Market Reach

          Gain access to international learners and corporate clients seeking recognized quality.

  1. Standardize Operations

          Streamline administrative and instructional processes for efficiency and consistency.

  1. Facilitate Continuous Improvement

          Use learner feedback and performance data to refine offerings.

  1. Comply with International Quality Benchmarks

          Support collaboration and recognition across global language learning markets.


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