What is ISO 29990?

ISO 29990 is officially titled:

“Learning services for non-formal education and training — Basic requirements for service providers”

This international standard outlines the core requirements for learning service providers (LSPs). It is applicable to:

  1. Corporate training programs
  2. Vocational education and skills development
  3. Language and coaching centers
  4. NGOs and private institutions offering adult education
  5. Any non-formal education or lifelong learning programs

The standard defines best practices in:

  1. Needs analysis and learning design
  2. Delivery and evaluation of training
  3. Management system implementation
  4. Trainer qualifications
  5. Learner satisfaction and feedback


Why is ISO 29990 important?

Many non-formal education providers operate without clearly defined systems, leading to:

  1. Inconsistent training outcomes
  2. Poor learner engagement
  3. Misaligned learning objectives
  4. Unqualified or untrained instructors
  5. Lack of continuous improvement

ISO 29990 addresses these challenges by creating a comprehensive framework that focuses on both educational quality and operational efficiency, ensuring learners and organizations benefit equally.

What are the benefits of ISO 29990?

Implementing ISO 29990 offers a wide range of benefits:

  1. Learner-Centered Approach: Focuses on understanding and meeting learner needs
  2. Standardized Learning Design: Encourages goal-oriented training with defined outcomes
  3. Monitoring and Evaluation: Establishes systems for tracking learning performance
  4. Trained and Qualified Personnel: Ensures instructors meet competency standards
  5. Strong Operational Management: Promotes consistency, compliance, and efficiency
  6. Global Credibility: Aligns with international expectations, improving recognition and trust


What kind of businesses can benefit from ISO 29990?

Organizations adopting ISO 29990 can expect significant returns on investment, including:

  1. Improved Learner Satisfaction

         Deliver training that is engaging, effective, and meets expectations.

  1. Enhanced Brand Reputation

          Position your institution as a trusted, ISO-compliant provider in education and training.

  1. Structured Management System

         Streamline processes and minimize errors or inconsistencies in service delivery.

  1. Better Learning Outcomes

          Build curriculum and assessments that align with real-world goals and skill gaps.

  1. Stronger Business Performance

          Attract new learners, clients, and institutional partners through your ISO-certified status.

  1. Readiness for Future Integration

          Easily transition or upgrade to ISO 21001:2018, the successor and enhanced management system standard for educational organizations.


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