ISO 24506:2019 - Activities relating to drinking water and wastewater services — Guidelines for the management of public communication is a standard that outlines how water and wastewater utilities should manage and disseminate information to the public. It covers various aspects such as:
It is applicable to both public and private water service providers, helping them establish a structured and transparent communication framework that aligns with customer expectations and regulatory requirements.
In today’s environment of heightened regulatory compliance, customer awareness, and demand for service transparency, ISO 24506:2019 is becoming increasingly relevant. Water utilities are under pressure to not only deliver quality water services but also ensure consistent, honest, and efficient public communication.
Opting for ISO 24506:2019 helps utilities:
With growing demand for ESG (Environmental, Social, Governance) compliance, implementing ISO 24506 can also enhance your organization’s sustainability reporting and communication effectiveness.
Implementing ISO 24506:2019 delivers long-term value and operational improvement across several business dimensions:
1.Improved Customer Relationships
Strengthens public trust and reduces disputes by offering clear, timely, and accessible communication.
2.Regulatory Compliance
Helps meet national and local laws regarding public transparency in water services.
3.Risk Management
Minimizes misinformation risks, especially during emergencies such as water shortages or contamination.
4.Operational Efficiency
Standardizes communication processes, reducing confusion and internal miscommunication.
5.Brand Reputation
Positions the utility as a responsible and customer-centric organization.
6.Crisis Communication Readiness
Equips your organization with a reliable system to handle urgent and critical announcements effectively.
7.Stakeholder Engagement
Enhances dialogue with regulators, NGOs, and communities, supporting broader ESG goals.
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