ISO 23665 is titled:
“Learning services outside formal education — Requirements for training of end-users of AI systems.”
It is part of the ISO 29990/ISO 21001 family and focuses on setting requirements for:
This standard is primarily designed for organizations providing AI training, but is also applicable to other non-formal learning contexts, such as:
As AI technologies are adopted across industries, it’s vital that end-users, developers, and decision-makers understand how to use AI systems responsibly, ethically, and effectively. ISO 23665 addresses a critical gap: ensuring the quality and integrity of AI-related training.
Additionally, the standard promotes international harmonization of training content and delivery across industries and borders.
Implementing ISO 23665 enables organizations to:
Here’s how ISO 23665 can improve your organization’s performance and reputation:
Well-structured training leads to higher knowledge retention, better performance, and fewer errors in applying AI tools.
Train employees and clients on safe, lawful, and ethical AI usage—reducing risk and liability.
ISO 23665 compliance signals professionalism, consistency, and global readiness to stakeholders.
Clients are more likely to adopt AI solutions backed by certified, responsible training processes.
Establish scalable, quality-driven learning systems aligned with ISO and ESG frameworks.
Easily integrates with ISO 21001 (educational organizations) and ISO/IEC 27001 (information security).
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