ISO 23412 is officially titled:
“Indirect, temperature-controlled refrigerated delivery services — Land transport of parcels with intermediate transfer”
This standard provides the requirements and guidelines for:
The focus is on last-mile and mid-mile refrigerated deliveries—where temperature management is most vulnerable due to handling, route changes, or lack of active refrigeration.
In industries such as e-commerce groceries, pharmaceuticals, medical devices, and food delivery, maintaining correct temperature is critical. Failing to do so can result in:
ISO 23412 addresses these risks by providing a uniform framework to ensure goods are kept within safe temperature ranges, even during complex or indirect delivery operations.
Adopting ISO 23412 brings several performance and quality benefits to refrigerated logistics operations:
Ensures proper practices during parcel handling, transfer, and transportation.
Keeps products within designated temperature limits from dispatch to delivery.
Recommends appropriate insulated packaging and cooling elements.
Provides clear responsibilities for each party in the delivery chain.
Ensures logging, tracking, and accountability throughout the cold chain.
Implementing ISO 23412 provides tangible business value across logistics, pharma, and food industries:
Minimize spoilage and extend the shelf life of temperature-sensitive goods.
Demonstrate compliance with national and international cold chain expectations.
Prevent financial losses associated with damaged or unsafe products.
Establish clear protocols across delivery partners and service providers.
Standardized practices reduce errors and enhance coordination across teams.
Show your customers and partners that you prioritize safety, reliability, and quality.
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